✨ Intimate Product Care Guide

Safe • Simple • Essential

✅ Before First Use

• Wash your product with warm water and mild, unscented soap

• Rinse thoroughly and air dry or pat dry with a clean towel

🧼 After Every Use

1. Wash immediately with warm water + mild soap(or a toy cleaner made for intimate products)

2. Pay attention to crevices and textured areas

3. Rinse well

4. Dry completely before storing

⚠️ Never boil, bleach, or put toys in the dishwasher unless the manufacturer specifically says it’s safe.

💧 Sanitizing (Weekly or After Partnered Use)

• Clean as above, then:

  • Use a toy-safe antibacterial spray, OR

  • Wipe with 70% isopropyl alcohol, then rinse and dry

🛢️ Lubricant & Use Tips

• Use water-based lube unless your product says otherwise

• For anal play, always use a toy with a flared base

• Stop use if you feel pain, numbness, or irritation

📦 Storage

• Store in a clean, dry place

• Keep toys separate (fabric pouch or original box is ideal)

• Avoid letting silicone toys touch each other

🔁 Replace Your Toy If:

• You see cracks, peeling, stickiness, or strong odor

• The material changes or the motor weakens

🌸 Your body matters

If irritation occurs, discontinue use and consult a healthcare professional.

🌸 Whispered Desire – Returns & Refunds Policy

At Whispered Desire, we design every experience around discretion, quality, and care. Because our products are intimate in nature, we follow strict hygiene standards to protect the wellbeing of all customers.

This policy does not affect your statutory consumer rights.

🔞 Intimate Product Hygiene Policy

For health and safety reasons, we cannot accept returns or exchanges on any intimate product that has been opened, unsealed, or used.

This includes, but is not limited to:

• Vibrators

• Butt plugs

• Dildos

• Masturbation sleeves

• Intimate accessories

Once packaging is opened, the item is considered non-returnable.

📦 Unopened & Unused Items

We will accept a return only if all of the following apply:

• The item is unused, unopened, and factory-sealed

• The return request is made within 14 days of delivery

• The product is in its original packaging and resalable condition

Approved returns may be eligible for:

✔ A refund to the original payment method✔ Store credit✔ An exchange

Shipping costs are non-refundable. Customers are responsible for return postage unless the item is faulty.

⚙️ Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or not functioning as intended, please contact us within 48 hours of delivery with:

• Your order number

• A brief description of the issue

• Clear photo or video evidence

If approved, we will offer (in line with consumer law):

✔ A full refund✔ A replacement✔ Or store credit

Whispered Desire will cover all reasonable shipping costs for confirmed faulty items.

🚫 Non-Returnable Items

We do not accept returns on:

• Opened or used intimate products

• Clearance or final sale items

• Gift cards

• Items damaged by misuse, water exposure (if not waterproof), or improper care

📬 Order Cancellations

Orders may only be canceled before dispatch.Once an order has shipped, it is subject to the returns conditions above.

📩 How to Request a Return

To request authorization, contact us at:

[your support email]

Please include your order number and reason for contact.Returns sent without approval will not be processed.

🌷 A note of care

Your comfort, safety, and trust are central to Whispered Desire. If you are unsure about a product before purchasing, our team is always happy to guide you privately.

⚖️ Legal positioning this already covers:

• Hygiene exemption for intimate goods

• Right to remedies for faulty items

• Clear timeframes

• Protection of statutory consumer rights

• Platform-safe wording used by major adult retailers