🌸 Whispered Desire – Returns & Refunds Policy

At Whispered Desire, we design every experience around discretion, quality, and care. Because our products are intimate in nature, we follow strict hygiene standards to protect the wellbeing of all customers.

This policy does not affect your statutory consumer rights.

🔞 Intimate Product Hygiene Policy

For health and safety reasons, we cannot accept returns or exchanges on any intimate product that has been opened, unsealed, or used.

This includes, but is not limited to:

• Vibrators

• Butt plugs

• Dildos

• Masturbation sleeves

• Intimate accessories

Once packaging is opened, the item is considered non-returnable.

📦 Unopened & Unused Items

We will accept a return only if all of the following apply:

• The item is unused, unopened, and factory-sealed

• The return request is made within 14 days of delivery

• The product is in its original packaging and resalable condition

Approved returns may be eligible for:

✔ A refund to the original payment method✔ Store credit✔ An exchange

Shipping costs are non-refundable. Customers are responsible for return postage unless the item is faulty.

⚙️ Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or not functioning as intended, please contact us within 48 hours of delivery with:

• Your order number

• A brief description of the issue

• Clear photo or video evidence

If approved, we will offer (in line with consumer law):

✔ A full refund✔ A replacement✔ Or store credit

Whispered Desire will cover all reasonable shipping costs for confirmed faulty items.

🚫 Non-Returnable Items

We do not accept returns on:

• Opened or used intimate products

• Clearance or final sale items

• Gift cards

• Items damaged by misuse, water exposure (if not waterproof), or improper care

📬 Order Cancellations

Orders may only be canceled before dispatch.Once an order has shipped, it is subject to the returns conditions above.

📩 How to Request a Return

To request authorization, contact us at:

[your support email]

Please include your order number and reason for contact.Returns sent without approval will not be processed.

🌷 A note of care

Your comfort, safety, and trust are central to Whispered Desire. If you are unsure about a product before purchasing, our team is always happy to guide you privately.

⚖️ Legal positioning this already covers:

• Hygiene exemption for intimate goods

• Right to remedies for faulty items

• Clear timeframes

• Protection of statutory consumer rights

• Platform-safe wording used by major adult retailers

🚚 Whispered Desire – Shipping Policy

Whispered Desire ships from the United Kingdom to customers worldwide. All orders are packed discreetly and handled with care.

📦 Order Processing

All orders are processed within 1–2 business days (excluding weekends and UK public holidays).

Once your order has shipped, you will receive a confirmation email with tracking information.

🚛 Shipping Destinations & Delivery Times

We currently ship from the UK to most international destinations.

Estimated delivery times:

🇬🇧 United Kingdom

• Standard Shipping: 2–4 business days

• Express Shipping: 1–2 business days

🌍 International Orders

• Standard International: 5–14 business days

• Express International: 3–7 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.

💷 Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination country

• Package size and weight

• Selected shipping method

Any applicable customs duties, import taxes, or local fees are the responsibility of the customer.

🔒 Discreet Packaging

All orders are shipped in plain, unbranded packaging with no reference to Whispered Desire or the contents on the exterior.

Your privacy is always respected.

🌍 International Shipping & Customs

For international orders:

• Customs inspections may occur

• Delivery delays caused by customs are outside our control

• Customers are responsible for ensuring products are legal to import into their country

If an order is refused by customs and returned or destroyed, Whispered Desire is not responsible for lost costs.

📍 Address Accuracy

Please ensure your shipping address is complete and correct at checkout.

We are not responsible for delays or losses due to incorrect or incomplete addresses. Reshipping fees may apply.

📦 Lost, Delayed, or Damaged Packages

If your order is lost, significantly delayed, or arrives damaged, please contact us within 48 hours of delivery (or expected delivery date) at:

[your support email]

We will investigate with the courier and work to resolve the issue promptly