🌸 Whispered Desire – Returns & Refunds Policy
At Whispered Desire, we design every experience around discretion, quality, and care. Because our products are intimate in nature, we follow strict hygiene standards to protect the wellbeing of all customers.
This policy does not affect your statutory consumer rights.
🔞 Intimate Product Hygiene Policy
For health and safety reasons, we cannot accept returns or exchanges on any intimate product that has been opened, unsealed, or used.
This includes, but is not limited to:
Vibrators
Butt plugs
Dildos
Masturbation sleeves
Intimate accessories
Once packaging is opened, the item is considered non-returnable.
📦 Unopened & Unused Items
We will accept a return only if all of the following apply:
The item is unused, unopened, and factory-sealed
The return request is made within 14 days of delivery
The product is in its original packaging and resalable condition
Approved returns may be eligible for:
✔ A refund to the original payment method✔ Store credit✔ An exchange
Shipping costs are non-refundable. Customers are responsible for return postage unless the item is faulty.
⚙️ Faulty, Damaged, or Incorrect Items
If your order arrives damaged, defective, or not functioning as intended, please contact us within 48 hours of delivery with:
If approved, we will offer (in line with consumer law):
✔ A full refund✔ A replacement✔ Or store credit
Whispered Desire will cover all reasonable shipping costs for confirmed faulty items.
🚫 Non-Returnable Items
We do not accept returns on:
Opened or used intimate products
Clearance or final sale items
Gift cards
Items damaged by misuse, water exposure (if not waterproof), or improper care
📬 Order Cancellations
Orders may only be canceled before dispatch.Once an order has shipped, it is subject to the returns conditions above.
📩 How to Request a Return
To request authorization, contact us at:
[your support email]
Please include your order number and reason for contact.Returns sent without approval will not be processed.
🌷 A note of care
Your comfort, safety, and trust are central to Whispered Desire. If you are unsure about a product before purchasing, our team is always happy to guide you privately.
⚖️ Legal positioning this already covers:
Hygiene exemption for intimate goods
Right to remedies for faulty items
Clear timeframes
Protection of statutory consumer rights
Platform-safe wording used by major adult retailers
